The Ethics Of Using Chatbots For Legal Services
Law360 (August 3, 2020, 5:59 PM EDT) — Today, artificial intelligence chatbots are becoming more and more common. They are computer programs designed to imitate human conversation, either using voice or text.
AI chatbots include neural networks trained on data that includes human conversations. Natural language processing and natural language understanding algorithms allow AI chatbots to understand, respond and participate in these human communications.
These ubiquitous chatbots are already present in our homes as Amazon’s Alexa or Google Home, in our mobile phones as Apple’s Siri or Google’s Android Assistant, and on the internet as customer service bots used by companies like Amazon, HSBC and Coca-Cola. Their progression into…